Terms and Conditions

Version 1.0 from 13.02.2019

1. Introduction

This User Agreement is concluded between Hope 4 Love and any person who is a User of the Services offered by the Hope 4 Love website.

Hope 4 Love services aim at facilitating meetings between individuals for personal, matrimonial, entertainment and non-commercial purposes, hereinafter referred to as "Services". These provisions set out the Terms and Conditions that govern our relationship with the Users and in which we provide our Services. By registering you agree to abide by the Usage Agreement for the duration of the use of the Services provided by this site, thus becoming a User of the Hope 4 Love Community.

This User Agreement has the value of a contract between Hope 4 Love and the User, with all legal consequences arising therefrom. If you do not wish to fully assume this Agreement, do not access or use our services in any way. If you wish to terminate this Agreement, you may at any time close your account and not access or use our services. Registration and use of services implies the full acceptance of these Terms and Conditions by the User.

Hope 4 Love can notify Users strictly about information about the use and operation of your account through emailed communications. Users can opt-out of receiving this information at any time by following the unsubscription options in the bottom of each email.

2. Definitions

For the purpose of removing any contrary interpretation within the meaning of this Agreement, the following terms have the definitions given below:

  • "user" - a person who has registered to become a member of hope4love.com
  • "account" - the actual registration of a user through which the user can access the functions of the site
  • "moderator" - a user who has the role of checking the proper functioning of the site and observing the rules of other users
  • "profile" - details about a user that they add to the site
  • "profile picture" - or "main photo" is the picture displayed next to the profile
  • “private pictures” - pictures that only the user can see on the profile, that can be sent to other users.

3. Registration

As a new User, upon enrollment, you will be asked for a series of personal data such as, but not limited to, surname, first name, e-mail address, date of birth, etc. They must be current, clear and complete. You will be warned that you need to update this data whenever changes occur. If the information provided by you proves to be false, incomplete or outdated, we reserve the right to terminate this Use Agreement and to prohibit your access to the Services.

All sensitive data that you provide to us when creating your account and / or subsequently editing your profile and private messages are confidential and will not be disclosed to any third party except in cases where the law compels us. For details on how to process your personal data, please access the Privacy Policy.

Upon registration, we will request enough information to indicate that you are at least 18 years old. By becoming a User, you support and warrant that you are at least 18 years of age and that you fully understand and accept the terms of use of the services provided by Hope 4 Love team. However, we can not guarantee that each User falls within the age limit. We do not assume responsibility for the use of the site by minor individuals who have violated this Agreement.

When you fill in the registration form and provide us with details about you, you agree to use them to create your profile. Of course some information that can identify you - name, email address, phone numbers etc. are strictly confidential and will not be displayed on the site. In turn, you must comply with our policy of maintaining the security and confidentiality of information.

4. Account

Within the enrollment form you will be asked to choose an account name. We have the right to refuse any account name that:

  • May create confusion
  • May offend in any way a person, entity or group
  • May be interpreted as obscene
  • Contains email, phone number, address

You may cancel your account at any time and for any reason, and in turn we have the right to forbid you access at any time and for any reason without prior notice.

Your account is personalized and secured by an activation link and password. The activation link will be sent to you after signing up to the email address you have filled in the enrollment form, so it is important to provide a valid and real email address.

The activation link, username and password to access your account are confidential Also, by this Agreement, you agree not to give away or sell access to the site through your account.

Each User will have one account on the site. If we discover multiple accounts at the same time, we reserve the right to cancel them and even to ban your access to the site.

In order to ensure the security and quality of the services provided, we reserve the right to archive the accounts of Users who have not used our services anymore.

5. Online conduct

Becoming a User, you agree that:

  • You will obey all applicable laws, including without limitation, privacy laws, intellectual property laws, tax laws;
  • You will provide accurate information that you keep up to date;
  • The data provided is real and belongs to you
  • You will not create a false identity, misrepresent your identity, create a membership profile for anyone other than you (a real person)
  • Do not use or attempt to use another User's account;
  • You are solely responsible for the content of the information entered on the Site or transmitted to other Users;
  • You will not place on the Site nor will you transmit to any other Users and / or employees of the Service Provider any obscene, offensive, aggressive, discriminatory, defamatory, threatening, defamatory, illegal, sexual or any other material and / or messages that violate in any way the rights of the parties involved.

Sexual material means any type of sexual content, threats to share intimate images, and sexual services. Sexual service offers include prostitution, escort services, sexual massages and other sexual activities. If necessary, we make this content available to law enforcement institutions.

  • You will use the services offered by the site in accordance with this Agreement.
  • You will not include telephone numbers, addresses, surnames, e-mail addresses, or any other confidential information about, or about, other people in your profile.
  • You will not use the site to advertise for the purpose of buying or selling products or for any other purpose
  • You will not insinuate that certain information entered by you on the site is provided by us without our prior consent
  • You will not collect and retain information about other Users, regardless of the intended purpose, without their prior consent.
  • You will not promote the site, distribute or reproduce copyrighted materials, trademarks or other confidential information without the prior consent of the owner.
  • You will not delete copyright or any other material included on the site.
  • You will not transmit through the website in any way materials containing viruses, files, or programs designed to interrupt, destroy, or restrict the computer's hard / soft operation.
  • You will not modify, copy, translate, sell, adapt any material or part of this site, regardless of the intended purpose.

In the event of a User's breach of one or more of the provisions of this User Agreement or when there are indications of breach of any provision of this Agreement, or if the User creates a risk or a possible legal exposure of Hope 4 Love, Hope 4 Love reserves the right to apply warnings or other sanctions, in any way, according to it’s discretionary option.

Hope 4 Love can apply, after analyzing the notifications received from the Users of the site or at the request of any authority, without being obliged to justify the action in any way, any of the following measures against Users violating the provisions of this Agreement: issuing warnings; suspending, in whole or in part, the account; restricting, in whole or in part, access to account / section of account; cancellation of the User's account, application of fees for lifting the restrictions.

In the event of a suspension of the online conduct violation account or any provision of this Agreement, no refund of the amounts paid for the period during which the User had the suspended account, regardless of the service paid, the subscription can be used after reactivating the account until the end of the paid period.

Convicted sex offenders are restricted from the Website community; if you are a convicted sex offender you will not create an account.

Hope 4 Love wants to give you a more enjoyable and secure experience in using the Services,so we come to your aid to protect you from online identity theft and to ensure the security of your account.

We inform you that theft of personal data is a crime that is sanctioned under applicable law 2016/679/EU.

By completing the Registration form and by accepting the Terms and Conditions and the Privacy Policy, each User declares and warrants that the provided data is real and assumes the legal consequences of providing false data.

If you find that a User of the Service has stolen the identity of another person, or you are the legal representative of the person whose Identity is stolen, please contact us at the e-mail address [email protected]

All profiles are approved manually. We are working hard to have as many real profiles as possible but there is a chance that there could be a fake profile in our system, because it is difficult to be 100% sure, and we can’t guarantee that all of them are real. It’s because we don’t ask for uploading a photo ID to compare it with the profile photo. We only have filters for IP, email address and a mobile number for duplicate profiles made by the users.Our team of moderators is doing their best at all times to ensure a possibly best and safe system for all who use it, but we can’t take any responsibility for any member’s profile or content. This includes the authenticity of the profiles so there will always be a mix of real and fake profiles.

In order to prevent fraudulent or evasive removal requests, who want to remove real information, without having this right, we need to verify the identity of the person claiming identity theft.

In order to verify the identity of the person claiming the theft, you need to send us a copy of an identity document (passport or identity document) in which your photo, name and surname can be identified, along with several other relevant photos with you, different of those that appear on the site, from which your identity can be confirmed.

If the account you claim to be false does not use your identity but that of a friend, it is necessary that the person whose data is stolen sends us the request for identity verification together with the supporting documents.

The same identity verification procedure will be followed by the user who challenges your identity after initiating the verification process of your identity by the technical department by completing the request and providing information by the person whose identity is stolen.

We will use this information only to determine the authenticity of your request after the application has been settled, or within 3 months of the request, we will delete the copy of the document and the photographs submitted.

The opinions, tips, statements, offers or any other information on the site belong exclusively to the user who introduced them. This is the sole responsibility for their veracity. Hope 4 Love team does not guarantee that this information is real, clear or useful, nor is it responsible for the opinions expressed by Site Users. Hope 4 Love team is not responsible for any offensive, inappropriate, obscene, illegal, or unacceptable content. We are also not responsible for any loss or misconduct caused to users who have relied on this information.

Other Users may be able to transmit offensive, aggressive or obscene material. It is also possible for other Users to obtain confidential information about you and to use them to harass or offend you. Hope 4 Love is not responsible for your decision to disclose certain personal information on the site. We advise you to carefully select the information you provide to other Users.

We draw your attention to the fact that some users may be asking other users, under different pretexts, to transfer money or offer promises they do not intend to respect. We have no responsibility whatsoever for any promises or commitments made by any of the users of hope4love.com to other users of hope4love.com, as to how such commitments are fulfilled or to the violation of these commitments, as well as to any money transfers made between hope4love.com users, the only ones responsible for these being the users of hope4love.com.

The messages that other members send are not in our control; you release us from liability regarding all communications and content sent from other members and received by you. We may from time to time utilize the services of persons who are compensated to enhance the service experience of users and you acknowledge same. The website uses support staff to monitor and moderate the chat system, leading to chat dialogues and conversations with the users. These are not separately labeled in the system, located in the system under another identity, without being visible to the members of the platform. We cannot confirm the accuracy of member’s profiles and content, nor can we take responsibility for any member’s profile or content.

Hope 4 Love reserves the right but does not have the obligation to keep track of all the materials entered on the site. Hope 4 Love is also entitled, but not required, to remove any material that violates the terms of this Agreement. Each User alone is solely responsible for the content of the materials he has placed on the site and for the content of private emails.

6. Payment

After the account is created, the User will benefit free of charge of 200 bonus credits . All price packages features are found on the site, on the pricing page.
The user may choose to purchase one of the paid packages that have additional features displayed on the site all the time on the pricing page. The User may at any time renounce the selected package, subject to the terms of this Agreement.

Price Packages and other costs

Credits are out virtual currency. Starter - 29.99 euro - 750 credits. Basic - 89.99 euro - 3700 credits. Pro - 179.99 euro - 10.000 credits. 1 Message - 50 credits. Unlock one photo - 25 credits. Bulk photo unlock - by buying bulk acces, you will receive a 30% discount of the total price of the photos you wish to unlock. With 50 credits you can send a message of 200 characters long to other members.

After purchasing a package, it will begin its period of validity immediately after the payment processor has confirmed the payment or after receiving a scanned copy of the proof of payment at the [email protected] e-mail address, depending on the payment method chosen. Charges for packages are clearly written on the site in Euro. he rates specified for each individual package include VAT.

By submitting an order, the User declares on his / her own responsibility and guarantees that he / she is over 18 years of age and is a resident of the country in which he / she orders and pays for the Hope 4 Love packages. Should there be suspicions / complaints about your transactions, your account will be blocked until the situation is clarified.

Payments can be made by using a bank card using the PayU payment provider.

In accordance with Regulation no. 2/2016 of the NBR on credit transfer and direct debit transactions,

Art. 9.
  • (1) A direct debit mandate is revoked or modified when the payer's institution receives a provision in this respect.
  • (2) The provision provided in paragraph (1) will be accepted by the payer's institution if it correctly identifies the direct debit mandate that it revokes or modifies.
  • (3) The provision may be transmitted to the payer's institution in writing or by electronic means.
Art. 11.
  • If a payer claims a refund in relation to an amount provided in a direct debit payment order, it will be settled in accordance with the contract concluded between the parties and in compliance with the legal provisions in force.

If you purchase a package, you are entitled to withdraw within 14 days. On the other hand, when you pay for the Hope 4 Love service, you agree that the credits will be made available to you immediately. Under the law 2011/83/EU, the withdrawal period will expire 14 days after the package has been purchased. In order to exercise your right of withdrawal, you must inform Hope 4 Love of your decision to withdraw.

You will receive a confirmation of receipt of this withdrawal in a durable way (eg via e-mail). In order to comply with the withdrawal deadline, it is sufficient to send the notice on the exercise of the right of withdrawal before the withdrawal period expires.

If you no longer wish to use the Services offered by Hope 4 Love, the payment will be refunded, but no later than 14 days after the date on which your decision to withdraw from the contract is received by Hope 4 Love.

In the case of payment by bank card, we will make this refund using the same payment method that you used for the initial transaction.

7. Refund Policy

Your rights under the Distance Selling regulations are acknowledged, but as a digitally delivered service, once used, credit packages are goods that cannot be returned. You have up to seven days from the date of purchase to request refund of unused credit packages. Any refunds can only be made to the same card number or bank account that was used to place the original order.If you need to cancel your order, contact the Website at [email protected]. In order to exercise your right of withdrawal, you must inform Hope 4 Love of your decision to withdraw, before you consume credits. Hope 4 Love will refund the credit within 14 days as required by law 2011/83/EU, if the user has not consumed any of the credits purchased from the specific price package. If the user has already consumed credits from the package, then the user acknowledges that the refund will not be possible.

8. Other websites

Users understand and accept that Hope 4 Love may contain links or referrals to other websites, product and / or service providers' sites to which they send advertising banners posted on the Site but are not limited to such sites to be under the control or guidance of Hope 4 Love. Hope 4 Love is absolved from any liability whatsoever regarding the content or opinions expressed on all the above mentioned websites as well as their correctness and accuracy, and Users understand and accept that these websites are not monitored, controlled or verified in any way by Hope 4 Love.

When users access these websites, they do so at their own risk, knowing that the use of the services provided by these sites is subject to the conditions set by the administrators of these sites.

9. Website functionality

In order to use the site, the user must have the necessary hardware and software and the necessary parameters for the use of the site,as Internet access. Users are encouraged to have JavaScript, cookies and pop-ups enabled.

The user must have the skills, the hardware and software needed to use the Internet and understand the features and constraints of the Internet that imply that the security, validity and integrity of data transmission on the Internet is not guaranteed.

We do not guarantee that hope4love.com will work if the User activates programs that disable pop-ups, add-ons, or certain antiviruses. In this case, programs must be turned off before using the service.
We do not guarantee that Hope 4 Love services will be functional if the user's internet provider is not able to provide his / her services accordingly. In this context, we can not be held liable for the complete or intermittent failure of the service. Moreover, due to the specificity of browsers Internet Explorer, Safari, Opera, users who access the site through these browsers may encounter problems that may cause malfunction.

Under these circumstances, we do not guarantee that the services operate without interruption or error. In particular, the use of the site may be interrupted at any time for purposes of maintenance, technical improvements, updates or developments in the content and / or presentation of the site. When possible, we will inform the users before carrying out these works.

Hope 4 Love offers the services of the site as such but does not provide any guarantee for:

  • the security of site users
  • any errors, interruptions or loss of connection
  • any disagreements regarding the appearance and functioning of the site
  • any types of malfunctions that impede access to the Internet

Hope 4 Love does not warrant implicitly or expressly for the entire content provided by Users. Hope 4 Love will make every reasonable effort to ensure accuracy and trust in the Site. Hope 4 Love is absolved from any responsibility regarding the opinions expressed by Users on the Site. Please note fake profiles are being used on the website. Members understand, acknowledge, and agree that some of the user profiles posted on this Site may be fictitious, and are associated with to our Website Hosts, ("Hosts"). The Site's Hosts work for the Site in an effort to stimulate conversation with users, in order to encourage further and broader participation in all of our Site's services, including the posting of additional information and/or pictures to the users' profiles. The Hosts also serve to sample user activities and communications to ensure compliance with our Terms and Conditions. Members understand, acknowledge, and agree that the information, text, and pictures contained in the Hosts' profiles do not pertain to any actual person, but are included for the purposes above stated and for entertainment only. Nothing contained in any Host profile is intended to describe or resemble any real person — living or dead. Any similarity between Host user profile descriptions and any person is purely coincidental. Please also note that a single Host may be associated with more than one (1) profile on our Site.

10. Complaints

To resolve any complaints about the services offered by the site, contact the customer support team at [email protected]

11. Copyright

All Users must respect the property rights and privacy of other Users. Once you place a material on the site, you warrant that you own the property or have the owner's consent to use the material in accordance with the Terms and Conditions of Use of the Site.
All users must respect the ownership and privacy rights of other users. Once a material has been placed on the site, you warrant that you have ownership of it or that you have permission from the owner. In the case of photos submitted by you to your profile on the site, by this agreement you agree to surrender our copyright to us.
By transmitting such material, including photographs, you agree to give Hope 4 Love, for an indefinite period and on all territories, the permission to use the materials including the copy, distribution, transmission, the right to assign, free of charge or against payment, all these the rights of any Partner of the Site.

Copyrights on the website belong entirely to hope4love.com and can not be used or copied without the written consent of the owner.

Persons accessing this site are entitled to:

  • Explore the content of Hope 4 Love
  • Reproduce, translate or use the published information only with the written consent of the owner
  • Insert links to this website on your pages only when the links are contained in commercial or advertising websites and will provide a new window for viewing the site www.hope4love.com

12. General Terms

Compliance with this Agreement is mandatory for all users, without exception. Any breach of the agreement is sanctioned by our decision and may lead to the cancellation of the account at any time and the ban on access to the site.

We reserve the right to change the site's usage rules, layout, options and features at any time without prior notice and without having to comply with any other formality to users.
In the registration form, each user certifies that they have read this agreement as well agrees to fully respect it. In any situation where any user has objections or reservations to any of the provisions of general terms and conditions, that user has the obligation to terminate the use of the Service at any time or any of its components.

We reserve the right to modify at any time and in any way any of the terms of the Terms of Use, Privacy Policy, Cookie Policy or Terms of Use in full, without prior notice.

13. Limitations of responsability

Hope 4 Love can not be held responsible for any frauds produced by the user's fault. The user is solely responsible for safely keeping confidential data related to the Hope 4 Love account. Hope 4 Love can not be held liable for damages caused by the disclosure of authentication data.
Hope 4 Love cannot be responsible for the User’s usage of the Hope 4 Love account in non-secure environments or performing a transaction on a non safe computer.
Hope 4 Love does not guarantee that the service you paid for will be available immediately. We will do our best to ensure the proper functioning of the site but for various reasons - technical problems, problems with Internet connection, a service may be unavailable for a while. Once the event has been resolved, the service will be provided for the contracted period.

14. Accepting the terms and conditions

By accepting the Terms and Conditions, the User agrees to make automatically payments by credit card and declare that the payment is made on his / her behalf and that he / she is entitled to use that payment method.

In the case of payments made with the card, the User declares that he is over 18 years of age and is the right holder of the card. Hope 4 Love site is not responsible for any complaints about the misuse or by other persons outside the owner of the means of payment for consuming user payment resources and can not return funds to the account if the user made an erroneous purchase

All matters arising out of or relating to this Contract are governed by and construed in accordance with the internal laws of Romania if the client residence is in Romania, without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any other jurisdiction. If the Contract includes the sale of services and client is outside of Seller’s Country, the United Nations Convention on the Use of Electronic Communications in International Contracts shall apply.

15. Right to be forgotten

The right to be forgotten derives from the case Google Spain SL, Google Inc v Agencia Española de Protección de Datos, Mario Costeja González (2014). For the first time, the right to be forgotten is codified and to be found in the General Data Protection Regulation (GDPR) in addition to the right to erasure.

The correspondingly-named rule primarily regulates erasure obligations. According to this, personal data must be erased immediately where the data are no longer needed for their original processing purpose, or the data subject has withdrawn his consent and there is no other legal ground for processing, the data subject has objected and there are no overriding legitimate grounds for the processing, or erasure is required to fulfil a statutory obligation under the EU law or the right of the Member States.

As this being said if you want to permanently delete your account please click here and submit our account deletion form.

Artificial Development SRL
Sos. Mihai Bravu, Nr. 327, Bucuresti, Romania
Reg. no: J40/2804/2019, VAT: RO40726429
[email protected]